Date Updated: March 2026
This Agreement sets forth the terms and conditions under which the Customer agrees to use any of E-Networks Inc.’s (ENet) Service(s), including Internet, Television (TV) and Mobile Services (the “Service(s)) and under which ENet provides the Service(s). Consumers are hereby notified that by completing the registration process, subscribing to the Services, and accessing and/or using the ENet service(s) in any manner, they, as defined herein, acknowledge and agree to the terms and conditions of use set forth below, which they understand will result in a legally binding contract between them and ENet. The following terms and conditions are deemed to have been read by the Customer and irrevocably accepted.
IF THE CUSTOMER DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SERVICES AND CONTACT US IMMEDIATELY TO TERMINATE THEM.
ENet reserves the right to not accept or proceed with a customer’s application without the need for prior notice and/or explanation.
In addition to the terms and any applicable tariffs, rules, and/or regulations, this Agreement also regulates the use of any equipment, whether purchased or received by the Customer, as well as equipment owned by third parties.
INTRODUCTION
The provisions governing the use of the Services and/or equipment provided by ENet to the Customer are outlined in these Terms and Conditions (the “Agreement”). The Agreement also includes these Terms and Conditions together with the terms contained in any documents issued by ENet, including any application forms or service-level agreements signed by the Customer.
“Customer”, “User(s)”, or “You”, means customers or anyone else who requests, utilises or accesses ENet’s Services
“Mobile Data” means ENet’s 3G, 4G, LTE or 5G services, or any other mobile data transfer technology that ENet may introduce from time to time.
“Mobile Device” means the telecommunications equipment or device through/ by/ on which the Customer receives the Service.
“Service” or “Services” refer to the internet, TV or mobile service, including, without limitation, Mobile Data, post-paid, pre-paid and roaming services on ENet’s networks.
“ENetworks Equipment” refers to any equipment which ENet provides to the Customer (where applicable), ALL OF WHICH SHALL REMAIN THE PROPERTY of ENet and may include antenna(s) and/or fibre optic cable, fittings, receiver box with applicable smart card(s) and remote control(s).
The Customer agrees to pay the full manufacturer’s suggested C.I.F. landed and customs-cleared retail price for the replacement of any E-Networks Equipment, or part thereof, that is lost, stolen, unreturned, damaged, sold, electrically damaged, transferred, leased, encumbered, or assigned, together with any incidental costs incurred by ENet in connection with such replacement. The C.I.F. landed. The customs cleared retail price includes applicable import duties and taxes.
ENet reserves the right to periodically establish guidelines, regulations, and restrictions on the use of any Service, all of which will be included in and form part of these terms and conditions. At ENet’s exclusive discretion, the Customer’s service may be restricted, disconnected, or terminated for noncompliance.
ENet shall provide the Services to the Customer as requested in the application form hereof and as outlined in this Agreement.
The Customer must be at least 18 years of age and shall provide to ENet their telephone number(s) and e-mail address(es). The Customer must inform ENet of any change in this information within five (5) days.
As a condition of the use of the Service, the Customer warrants that he/she will use the Service in accordance with ENet’s Acceptable Use Policy, included on ENet’s website and incorporated herein by this reference to form part of this Agreement. This Acceptable Use Policy may be updated from time to time at ENet’s sole discretion and without any need for notice to the Customer.
The Services and all data, documents and materials owned by ENet and/or on ENet’s website and apps are protected by trademark, copyright, or other intellectual property laws and international treaty provisions. All ENet’s websites, corporate names, service marks, trademarks, trade names, logos and domain names are and will always remain the exclusive property of ENet. This Agreement does not grant the Customer the right or license to use and/or display any of ENet’s marks.
ENet’s Privacy Policy is important for the Customer to read and is available on ENet’s website. ENet may monitor and/or record calls made between the Customer and ENet to ensure that ENet has a proper record of ENet’s dealings with the Customer and also for the purpose of maintaining and improving the quality of ENet’s services.
ENet will notify the Customer of any variation, amendment, modification, deletion or addition to the terms and conditions of this Agreement, in accordance with any statutory requirements issued by the Public Utilities Authority, Telecommunications Agency, or any other relevant regulatory body.
The Customer’s continued use of any Service after such amendment, modification or substitution constitutes the Customer’s acceptance of any new terms and conditions. ENet recommends that the Customer visit ENet’s website regularly to check for any updates and/or amendments to this Agreement, and ENet shall not be responsible for the Customer’s failure to do so.
This Agreement is personal to the Customer. The Customer remains responsible for complying with the Agreement, and the Customer may not pass any of the Customer’s rights or obligations to anyone else, even if the Customer gives them the Mobile Device, internet or TV equipment, or SIM Card, unless ENet gives the Customer its prior written consent.
ENet reserves the right to offer, change, rearrange, add, delete or otherwise modify the Services at any time, with or without prior written notice to the Customer, subject to applicable laws. This may include changing, rearranging or otherwise modifying the various packages and any other feature, and/or services offered.
ENet reserves the right, through remote or other means, to periodically update, monitor, upgrade, change or discontinue the software used to support the Services and to make related changes to the settings and software.
ENet has the right to change or disconnect the Services provided to the Customer where ENet reasonably determines that any technical modification to the network or change in trading, operating or business practices or policy is necessary to maintain or improve the Services. The Customer acknowledges and accepts that such changes may be made without prior notice, unless otherwise required by law.
The Customer hereby permits and authorises ENet, along with its employees, agents, contractors, and representatives, to access the premises at all reasonable times, provided at least twenty-four (24) hours’ prior notice is given, to install, maintain, repair, or remove the E-Networks Equipment. The Customer hereby authorises any other adult at the premises to grant access for these purposes. The Customer agrees that ENet may remove or change the E-Networks Equipment at its sole and absolute discretion, including through ‘downloads’ to the Customer’s computer(s) or otherwise.
ENet does not warrant or guarantee that Service(s) can be provisioned at the Customer’s location, or that provisioning will occur according to a specified schedule, even if ENet has accepted the order.
ENet will attempt to install the Service(s) at the address provided by the Customer upon sign-up. If the Customer is not the homeowner, or if the Customer’s use of such property is subject to a tenancy agreement, homeowner association, or other restrictions, the Customer is responsible for obtaining all third-party consents. By placing an order for service, the Customer confirms that they are authorised to permit the installation of the Service(s) at the address. If the Service coverage is not available at the address, or if ENet cannot perform installation for any reason, all payments will be refunded to the Customer.
If ENet determines that it is necessary to drill, cut, add, or remove, or otherwise alter the Premises (including inside wiring, walls, flooring, and other surfaces) (“alterations”), to provide Service(s) to the Customer, ENet will discuss such work with the Customer and obtain the Customer’s permission to make alterations ENet deems appropriate for the work to be performed. If the Customer wishes to restore any alterations to their original condition, the Customer understands that it is their own responsibility.
The Customer hereby authorises and represents that they have the authority to grant ENet and/or its contractors’ access to the Premises and to authorise the installation, maintenance, and repair of the E-Networks Equipment, including any necessary alterations to the Premises. The Customer further agrees that any adult at the Premises at the time of installation has their permission and authority to authorise any necessary alterations, accept, add to, or change Equipment selections, and to acknowledge and accept the completion of the Equipment installation.
If the Customer does not own the Premises, or the Premises are subject to a homeowners association or some other type of agreement, the Customer warrants that they have obtained permission from any necessary party, including, but not limited to, the owner, landlord, or building manager, to allow ENet and/or its contractors reasonable access to install, maintain, and repair the E-Networks Equipment, provide Service(s), and to make any alternations ENet deems appropriate. If a third party, such as a property owner, tenant, occupant or landlord, or any other third party, makes a claim against ENet in the future for any alterations ENet or its contractors perform, or for installing the E-Networks Equipment at the Premises, the Customer agrees that they will be financially responsible for any such claims and hold ENet harmless.
If the Customer requires special arrangements for installation, such requests will constitute an extraordinary installation, subject to additional charges and payable in advance to facilitate the installation completion.
ENet will provide the Customer with instructions in the proper use of the E-Networks Equipment and Service(s) after installation.
ENet or its authorised contractors will install the E-Networks Equipment in a workman-like manner, and the Customer agrees to pay all applicable installation and activation charges.
ENet provides a Manufacturer’s Warranty on the E-Networks Equipment for a period of three (3) months from today’s date, which covers defects in Manufacture but does not cover: damage to the E-Networks Equipment resulting from electrical issues; accidental damage; intentional damage; acts of God, misuse or unauthorised modifications. The Warranty shall become immediately void if there is any evidence of unauthorised repairs or tampering with respect to the E-Networks Equipment.
The Customer must notify ENet of any issues with the installation within three (3) days of its completion; otherwise, the Customer will be deemed to have accepted the installation
During the duration of this Agreement and the Service(s), ENet shall repair and maintain all E-Networks Equipment, and the Customer agrees not to allow or permit any other person or entity to repair or attempt to repair the same.
The Customer hereby agrees that they will not part with possession of the E-Networks Equipment and that no part of E-Networks Equipment shall be sold, transferred, leased, encumbered or assigned to any third party.
The Customer may not move the E-Networks Equipment to a different location or position at their address once installed. The Customer may not move the system or Service(s) to another address. If the Customer is moving to a new address and they wish to continue using the Service(s), they may request that ENet install the Service(s) there, although a relocation fee may be required.
If the Customer changes the Subscriber Premises or disconnects the Service(s), they shall contact ENet for additional information concerning reconnection costs and procedures for transferring the E-Networks Equipment and the Service(s) to the new Subscriber Premises.
If the Customer terminates the Service(s), he/she must immediately return the E-Networks Equipment to ENet in full working order.
If this Agreement and the Service(s) are terminated:
If the E-Networks Equipment is lost or stolen, ENet will not replace it free of charge. Lost or stolen E-Networks Equipment must be reported immediately to ENet, as billing for the Service(s) shall continue in effect until the customer reports it.
ENet does not credit partial service periods or monthly fees. If the Customer cancels the Service before the start of the Customer’s next service period, ENet is not obligated to refund any prorated amounts of the Customer’s monthly fee, and any fees paid are non-refundable.
ENet reserves the right to change its service delivery methods or platforms at any time, which may require changing the Customer’s Equipment and/or Equipment settings to continue using the Service(s). The Customer agrees that such changes do not constitute changes to the conditions of the Service(s). ENet will not be liable for any costs incurred as a result of any changes that the Customer is required to make.
ENet reserves the right to change the standard settings and/or features of the Service(s) at any time. The parties agree that such changes shall not be considered, changes to the conditions of the Service(s). If ENet discontinues a Service, ENet will move the Customer to, or make available, a comparable replacement Service and/or plan only where possible. Where ENet discontinues a plan (but the Service remains available), ENet will always move the Customer to a comparable plan where possible. If no comparable plan is available, ENet will move the Customer to the most comparable plan to ensure that the Customer continues to receive the Service. ENet will make commercially reasonable efforts to notify the Customer of any changes to the Customer’s service. If the Customer does not agree with the Service or plan ENet to which ENet has moved the Customer, the Customer may terminate this Agreement.
ENet may provide the Customer with options to self-install E-Networks Equipment or to arrange for another professional to install E-Networks Equipment during the Term of this Agreement.
The Customer hereby agrees to follow ENet’s instructions regarding any such installation options, which instructions will be made available to the Customer. The Customer agrees they or their contractor is ultimately responsible for the installation work performed and will not make any claim against ENet relating to such work.
Unless otherwise permitted, use of the E-Networks Equipment or the Service(s) for transmission or storage of any information, data or material in violation of any local law or regulation is prohibited.
ENet makes no representation or warranty that any software or content installed on the Customer’s computer(s) or downloaded from the Service(s) does not contain a virus or other harmful feature. It is the Customer’s sole responsibility to take appropriate precautions to protect any computer or other hardware from damage to its software, files or data. ENet makes no representation or warranty that the virus-detection software will detect or remove any viruses. The Customer may incur additional charges for any service call made or required due to a virus or other harmful feature detected on the system.
Save, and except for gross negligence or wilful misconduct by ENet or its employees/agents, ENet shall not be liable whatsoever for any damage, loss, or destruction to the Subscriber Equipment (including, without limitation, computer(s) and peripherals). In the event of gross negligence or wilful misconduct by us, at its sole discretion, ENet shall pay for the repair or replacement of the damaged parts up to a maximum of $10,000 (ten thousand Guyana dollars). The amount shall be the Customer’s sole remedy relating to such activity, and the Customer shall thereafter be precluded from any other claim.
No undertaking, representation, or warranty made by its agents or employees, or any third-party providers in connection with the installation, maintenance, or provision of the Service(s) which is inconsistent with the terms of this Agreement shall be binding on ENet.
ENet reserves the right to determine appropriate restitution for prolonged downtime exceeding five (5) business days, which shall be communicated to the Customer.
If either party fails to enforce its rights under this Agreement, this shall not prevent ENet from taking further action.
EFFECTIVE DATE AND TERM
USE OF SERVICES
The Service is confined to the Customer’s own use and not for resale of any form of telecommunication service. If this restriction is not followed, ENet reserves the right to terminate the Service immediately, at its sole discretion.
The Customer hereby acknowledges and agrees that ENet shall not be responsible for any loss, misappropriation and/or disclosure of any sensitive information which the Customer transmits by utilising ENet’s Network. Moreover, non-proprietary services or their effects on Devices are not under ENet’s control. The Customer understands and agrees that Caller ID blocking is not available when using ENet’s Mobile Data Service, and that the Customer’s number may be transmitted to websites that the Customer visits. As a result, the Customer may receive unsolicited messages from third parties, and charges for these messages may apply (i.e., data charges for downloading these emails and applicable attachments) whether the message is read or unread, solicited or unsolicited.
CHARGES AND RATES
Charges attached to the Services shall be based on approved rates published by ENet from time to time, including but not limited to ENet’s website.
If applicable and once consistent with the laws of Guyana, the Customer will also pay any applicable tax, fee or other charges imposed on ENet for the use of the spectrum or otherwise. Such tax, fee, or other charges shall be added to the Customer’s invoice.
The Customer acknowledges and agrees that ENet may amend its charges from time to time, subject to ENet giving the Customer prior written notice, which shall mainly be included on ENet’s website or any other method, subject to the applicable Telecommunications Act or Regulations.
The Customer acknowledges and certifies that they are billed at the customer type that they have advised ENet – ‘Consumer’ or ‘Business’ – and Customer assumes any liabilities relevant to the payment of taxes, as applicable.
Third-party content or services may be billed directly on the Customer’s invoice. The Customer may be charged monthly on the Customer’s invoice for all transactions entered during the previous billing period(s). Customers shall be solely responsible for any fees incurred by third parties who utilise their payment or account information. Customers can visit any ENet store or contact ENet’s Call Centre with any enquiries they may have relating to their past transactions. The Customer hereby acknowledges and agrees that ENet acts only as an intermediary and shall not be liable for any third-party content and/ or services.
The Customer is required to recharge the exact amount of the plan they are purchasing. If at the time ENet attempts to deduct recurring service charges for the Service and the Customer does not have sufficient funds in the Customer’s Account, the Service will be suspended. Once the Customer credits their account, ENet will deduct the relevant recurring service charges and reinstate the Service.
ENet reserves the right, at its sole discretion, to suspend or terminate the account of any Customer who requests a refund on false, misleading, or otherwise improper grounds.
USAGE AND SECURITY DEPOSIT
Depending on the type of Service the Customer chooses and any applicable ENet policies and procedures, ENet may charge a security deposit and/or a usage advance.
If the Customer must pay a usage advance, the amount of the advance will be discussed and agreed upon with the Customer.
Security deposits will only be used at the time of closing an account and can be used to clear an outstanding invoice or reimbursed to the Customer.
In instances where the Customer is required to make a security deposit, this amount will be determined by ENet, at its sole discretion. And shall become payable upon ENet’s notification to the Customer, and the amount received will be displayed on their monthly invoice. The payment of a security deposit does not absolve the Customer from meeting ENet’s requirements for timely payment of invoices upon presentation, nor does it alter ENet’s standard procedure regarding service termination if the Customer fails to pay any outstanding balance owed to ENet.
The Customer acknowledges and agrees that he/she will be liable for all charges for the Services provided to him/her, whether or not used by the Customer, or used by another person with or without the Customer’s knowledge or consent and irrespective the use or transmission of the Services was successful unless it can be proven that it was as a result of ENet’s gross negligence or a default in ENet’s system.
The Customer is restricted from using the Services, or allowing anyone to use the Services for illegal, improper, defamatory, or unlawful purposes, which may include:
Regardless of whether the Customer is compensated, the Customer may not create, use, copy, download, or provide any directory of ENet’s users or any other user or usage information to an individual or organisation.
To transmit any message which is obscene or offensive in nature or is abusive, defamatory, menacing, harassing, threatening or unlawful in any other way.
To falsify or remove any author’s attributions, legal or other proper notices or proprietary designation or labels of the origin or source of software or other content contained in a file uploaded by the Customer.
To violate any security or other safeguards or in any way that damages or interferes with ENet’s network or the networks or systems of others.
To use the Services in a manner that is in breach of any regulatory requirements or any laws of Guyana; or
Anything that is protected by copyright, unless the Customer has express permission from the copyright owner.
The Customer acknowledges and agrees that any breach of the clause above shall be solely the Customer’s responsibility, and any associated costs shall be borne by the Customer.
AVAILABILITY OF AND CHANGES TO SERVICE
The Customer acknowledges and agrees that the Service selected by the Customer may not be available in all areas or at the rates, speeds, or as generally advertised by ENet, and some locations may not qualify for the Service. The speeds available to each device connected to ENet’s network may vary depending on type and configuration, usage, and other factors. The speed of the Service may vary due to network or internet congestion, device configuration, the customer’s use of video on demand (VOD) or real-time entertainment services, or the coverage distribution inside the customer’s location, among other factors.
ENet does not guarantee fault-free Services. There may be situations where the Services are not continuously available, or information is not duly transmitted to, and received by, the Customer or the quality is affected, including without limitation:
CUSTOMER SUPPORT
ENet has established robust customer support channels, including telephone, email and an online chat service, that are always available to meet the Customer’s needs. ENet’s staff are fully trained and knowledgeable to assist with customer inquiries, concerns, record updates or technical troubleshooting.
ENet endeavours to reply to Customers’ inquiries within twenty-four (24) hours and resolve any complaints within a reasonable timeframe, as specified by applicable laws and regulations.
The Customer acknowledges and accepts the responsibility to report to ENet about any service failure or concerns, and ENet’s team will act internally and escalate in accordance with ENet’s policies.
The Customer acknowledges and agrees to hold ENet harmless for any service failures that the Customer does not report to ENet.
The Customer can report an issue through any of the following available mediums:
Contact Centre Support: +592-231-3890 (24/7)
WhatsApp: +624-5153 (24/7)
Facebook: https://m.me/enetworksgy/
Email: customerservice@enetworks.gy
Customers will be promptly notified of any planned maintenance or network downtime that may influence service availability via the above-mentioned mediums.
BILLING AND PAYMENT
The billing period will be the calendar month the Customer activates the Service (from the first day to the last day). The Customer is responsible for paying all charges for the Service, including, but not limited to, toll charges and charges for service features.
Except where charges are payable in advance, the Service will ordinarily be charged in arrears on a single monthly invoice. Changes to service plans or upgrades may incur additional charges, depending on the chosen plan.
Invoices may be sent via email or SMS and will include a summary of charges by type. Customers will receive a link to a portal where they can access detailed call and data records for any of their accounts.
Invoices are sent to Customers on the 5th of the new month, and payment reminders are sent via SMS and email.
The Customer acknowledges and agrees that to ensure the Customer can continue to receive the invoice, it is the Customer’s responsibility to notify ENet of changes in email address or contact ENet if the Customer does not receive the email, and/or SMS invoice.
All bills rendered to the Customer must be paid in full on or before the due date shown on the invoice or indicated by ENet. If an invoice is delayed or otherwise delayed, it is the Customer’s sole responsibility to contact ENet to verify the amount that is due and owing. Where payment is made by cheque, credit card, or other instrument, ENet may charge the Customer a return fee if the cheque, credit card and/or other instrument is dishonoured.
Customers can suspend their service at any time, but unless an account is suspended on the 1st of the month, the Customer will be charged their subscription fee.
Upon suspension by ENet, prompt payment of the outstanding amounts will ensure restoration of the Service. Nonpayment of invoices after suspension in the stipulated time, as indicated by ENet, at its sole discretion, will result in permanent disconnection from ENet’s network. The Customer acknowledges and agrees that additional costs associated with reapplication for the Service will apply. The Customer shall indemnify and hold ENet harmless for any loss or damage the Customer may incur during the period of disconnection or suspension.
The Customer must notify ENet of any contested charge before the due date for payment stated on the invoice in which such charge appears. Charges in the same invoice which are not contested shall be paid on or before the due date. If, after investigation, it is established to ENet’s satisfaction that the whole or any part of any contested charge is legitimate, then the Customer must pay such charges on the due date shown in the next invoice.
ENet is committed to ensuring that its billing system is accurate and reliable. ENet’s records are sufficient proof that a charge is payable unless it is shown to be incorrect.
If a customer has more than one (1) account with ENet, such Customer may transfer any credit balance under any of the accounts to settle the outstanding charges under any other account or vice versa and/or ENet may transfer any outstanding charges under the ENet account to any other.
Acceptance of late or partial payments does not waive ENet’s rights to demand full payment by a specific date.
In the event of non-payment or long overdue payments, the Customer hereby acknowledges that he/she may be subjected to credit collections by either ENet or a third-party collections agency. The Customer agrees to reimburse ENet for any reasonable costs and fees, including but not limited to attorneys’ fees, incurred during the collection process, to the extent permitted by law. In accordance with applicable law, ENet is not responsible or liable for any negative consequences resulting from reporting the Customer’s ENet account, payment information, or history to third-party credit reporting or collections agencies.
When issuing refunds, all relevant taxes, fees, and surcharges paid on the original amounts will be included in the total refund, regardless of the form of reimbursement agreed by the Parties.
If the Customer has any enquiries, requires any assistance, complaints and/or disputes concerning billing, they must contact ENet’s Customer Support team at any of the channels listed, and it will be escalated internally to the appropriate personnel accordingly:
Call Centre: 231-3890
Email: customerservice@enetworks.gy
Online Chat: visit ENet’s website https://www.enetworks.gy/, then select the ‘’Chat with an Agent’’ button
Social Media Channels:
WhatsApp: 624-5153
Facebook: https://www.facebook.com/enetworksgy
Instagram: https://www.instagram.com/enet_gy/
Retail Store: https://www.enetworks.gy/contact-us/
When lodging an issue /complaint, it must at a minimum contain the following supporting information:
Account Number
Registered Email
Registered Mobile
Case Category: e.g. Technical Support/ Customer experience
Case Type: category of service, e.g. mobile service
Subject – brief description of the issue
Description – a clear narrative of the issue/ complaint at hand
PROMOTIONAL TERMS AND CONDITIONS
Promotional offers are open to legal residents of Guyana meeting the age requirements specified for each promotion. This refers to legal residents of the Cooperative Republic of Guyana who are over the age of eighteen (18).
Employees and their immediate family members (spouse, parents, children, aunts, uncles, grandparents and siblings) of ENet are not eligible to participate.
Customers must present proof of purchase (receipt) to redeem any prizes offered as part of the promotion.
The promotional period begins and ends as specified in the promotional ads/materials. All entries must be received by the specified deadline to be eligible for participation.
Participants must follow the instructions outlined in the promotional materials. Multiple entries from a single participant may be void unless explicitly allowed.
Winners will be selected based on the criteria outlined in the promotional materials. ENet reserves the right to make the final decision on all matters related to the promotion.
Prizes are non-transferable and may not be redeemed for cash or other alternatives unless specified otherwise. ENet reserves the right to substitute a prize of equal or greater value at its own discretion.
Winners will be notified via the contact information provided during entry. If a winner cannot be contacted within fourteen (14) days or if they submit an ineligible entry, an alternate winner may be selected.
Acceptance of the prize constitutes permission for ENet to use the winner’s name and likeness for promotional purposes without additional compensation, except where it is prohibited by law.
These offers are not guaranteed, and ENet reserves the right to modify, extend, alter, or cancel at any time. Where this is done, ENet may provide the Customer with adequate notice of such change and/or disconnection of the Service.
By participating, participants agree to abide by these terms and any additional rules outlined in the promotional ads/materials.
ENet is not responsible for any lost, late, incomplete, or misdirected entries, or for any technical malfunction that may occur.
ENet reserves the right to verify eligibility and disqualify fraudulent entries.
Winners can contact: E-Networks Inc. 220 Camp Street, Georgetown, Guyana
T: +592 231 3890 E: sales@enetworks.gy W: www.enetworks.gy
INTERNET
The Customer must provide certain equipment, such as, but not limited to, an uninterruptible power supply (UPS); a voltage stabiliser/line conditioner; and, if required, an appropriate operating system (hereinafter referred to as ‘the Subscriber Equipment’) to access and utilise the Service. ENet shall not be obligated to provide maintenance or service to the Subscriber Equipment.
Network congestion
The Customer agrees that if they install or use the Service(s) with Subscriber Equipment that does not meet the minimum requirements (hereinafter referred to as ‘Non-Recommended Configuration’), then:
The Customer is expressly prohibited from using any of the E-Networks Equipment for any purpose other than pursuant to this Agreement.
The Service(s) provided to the Customer is not for commercial use and not to be used for operation as an Internet Service Provider, call center, a server site for FTP, telnet, re- login, e-mail hosting, ‘web hosting’ or other similar applications, for any business enterprise, or as an endpoint on a local area network or wide area network.
The Service(s) cannot be shared with more than one (1) premises. Typical non-commercial services do not exceed 1 TB of data usage per month. If applicable, a notification will be sent to the Customer once they reach 900 GB of data usage. If the Customer regularly uses more than 1 TB of data, the Customer may be moved to a different plan.
ENet may assign the Customer one static Internet Protocol (“IP”) address. The Customer is not permitted to change, modify, or tamper with any dynamic IP address. The Customer shall not use a dynamic domain name server or D.N.S. to associate a host name with the dynamic IP address for any commercial purpose and shall not use any software on or in conjunction with any computer(s) or network device connected to the Service(s) that provides for static IP address(es). If applicable, ENet will release and/or recover the dynamic IP address(es) upon disconnection, discontinuance, or termination of the Service(s) or this Agreement.
The Service(s) may be degraded or disrupted at times due to inclement weather conditions and vandalism of the E-Networks equipment and/or ancillary equipment.
If services are degraded or disrupted due to inclement weather or vandalism, ENet shall not be liable to adjust or provide rebates or discounts on the subscription fees due for that period.
The E-Networks Equipment may become incompatible due to certain system updates/upgrades, and in this case, the items will be replaced before they become incompatible, without undue delay.
ENet may modify system files on any computer, but does not represent, warrant or covenant that the modification will not disrupt the normal operations of any Subscriber Equipment, including, without limitation, computer(s), or result in the loss of files. For these and other reasons, it is strongly advised that the Customer back up all files to a different storage mechanism before engaging in such activities. ENet shall not be liable for any damage, loss or destruction of any software, files or data.
ENet assumes no responsibility for inappropriate and offensive content or material. Questions or complaints regarding content or material should be addressed to the content or material provider.
The Customer is advised to be aware of the risk of ‘eavesdropping’, since numerous people and entities use the Service.
The Customer hereby acknowledges that, when using the Service(s), certain applications such as FTP (File Transfer Protocol) or HTTP (Hyper Text Transfer Protocol) may be used by other people or entities to access the Subscriber Equipment. Therefore, the Customer is solely responsible for the security of the Subscriber Equipment or any other equipment used with the Service(s), including any data stored on such equipment. Neither ENet nor any of its affiliates or agents shall be liable for any claims, losses, actions, damages, or proceedings resulting from or arising out of such applications, or access by others to the Subscriber Equipment or other equipment.
The Service(s) is, in some ways, a Local Area Network (LAN) with each Subscriber constituting a node on the network. The Customer shall disable file and print sharing and other capabilities to the extent necessary to prevent unauthorised users from accessing the Subscriber Equipment. ENet, nor its employees or agents, shall be liable for any claims, losses, actions, damages, suits, or proceedings arising from or relating to access by others to the Subscriber Equipment or any other equipment connected in some way to the Subscriber Equipment, or to the software, files and data stored on such equipment.
The Service (s) are not fail-safe and are not intended for use in situations requiring fail-safe performance or where an error or interruption in the Service(s) could result in injuries to business, persons, property or environment (“High Risk Activities”). These High-Risk Activities may include, without limitation, critical business or personal communications or activities requiring absolutely accurate data or information. The Customer accepts full responsibility for any damages resulting from High-Risk Activities.
ENet reserves the right to determine the nature and extent of ENet’s facilities allocated to support the Service(s), including, but not limited to, the amount of bandwidth to be used and delivered in conjunction with the Service(s), on an ongoing basis.
ENet reserves the right to determine appropriate restitution for prolonged downtime (more than five (5) business days), which shall be communicated to the Customer.
The Customer understands and agrees that if the Customer’s Service expires before the expiration date because of the Customer’s usage, the Customer may continue to access the Services by purchasing an add-on plan or topping up their wallet balance for voice services.
The Customer acknowledges and accepts that ENet, at times, may have to:
Alter the number associated with the SIM, or any name, code or number associated with the Service.
Suspend the Service for operational reasons, in cases of emergency, or for the Customer’s security; or
Bar certain numbers from the Service to prevent fraud and/or in circumstances where ENet would suffer direct loss. The Customer acknowledges and accepts that ENet shall have no liability because of this.
Service plans include voice, text, and data allowances and are defined by the selected plan at the time of the Customer’s activation. The plans applicable are as advertised on ENet’s website https://www.enetworks.gy/enet-mobile/ and may be subject to future changes as deemed necessary by ENet.
In the case of prepaid service, no invoice will be sent to the Customer and network access will be terminated where the Service is deemed to be inactive by ENet, i.e., if the Customer has a zero balance on their account for a period in excess of the period prescribed by ENet and/or the value of the prepaid credit on the Customer’s account has expired and has not been renewed for a period in excess of the period prescribed by ENet, at its sole discretion thereof.
POSTPAID SERVICES: Commercial plans are divided into three types: Consumer, Corporate, and Data-Only. Each plan offers voice and data services; however, Data-Only plans do not include bundled calls or SMS and are designed for use in IoT devices and tablets.
Each Customer can fully customise their credit limit to any figure they choose for their preferred plan, and this limit sets the ceiling for the total amount of out-of-bundle charges that the Customer can incur in a calendar month.
Credit limits are reset at the beginning of each month and can be raised permanently or temporarily.
If the Customer exceeds the Customer’s established limit without entering an acceptable arrangement, ENet may suspend the Customer’s Service.
Upon activation of a new account or the reactivation of an old account, the Customer’s bundles and monthly fee will be prorated based on the number of days remaining in the calendar month.
Customers can switch from prepaid to postpaid service or vice versa and keep their number.
NUMBER PORTABILITY: “Service” in this section refers to the number portability service on ENet’s mobile networks. Number portability allows the Customer to switch their mobile or fixed (landline) telecommunications service provider while retaining their existing phone number.
“Donor Operator” refers to the current service provider from which the number is being ported.
“Recipient Operator” refers to the new service provider to which the number is being ported.
“NPC” refers to the Number Portability Clearinghouse licensed by the Government of Guyana.
“Porting Day” includes Mondays through Saturdays, excluding public holidays in Guyana.
This Agreement shall take effect on the date on which the number portability process is successful (the “effective date”).
A Customer shall be eligible for Number Portability if he or she has:
For post-paid accounts: a copy of the Customer’s latest bill is required.
For mobile ports: An unlocked working handset together with the Customer’s current service provider’s SIM card.
ENet reserves the right to request additional documentation or refuse a porting request if fraudulent activity is suspected.
All outstanding charges on the current account must be settled with the Donor Operator before initiating a port request.
The customer must also check for any early termination penalties or contractual obligations with their existing provider before initiating the port.
Only registered owners can port their numbers. For non-personal accounts belonging to an entity such as a company, only the designated or authorised person can port the number, provided a letter of authorisation is submitted with the porting request.
The Customer warrants that all information provided during the porting process is accurate and up to date.
For single Personal Mobile Porting Transactions, the Customer is asked to text the word “PORT” to 07678 from their existing account (NB: This is possible even if there is no credit on a prepaid phone.)
For single Personal Fixed Porting Transactions, the Customer or authorised person must confirm possession of the number to be ported with the NPC by calling 899 7678. Upon receipt of the Authorisation Request, the NPC will provide the Customer with a unique PIC via SMS to the nominated mobile number or email address. Possession is then confirmed by the NPC when the Customer calls 8997678, enters the phone number to be ported and the PIC on the telephone keypad.
For Multiple number and Non-personal Mobile Porting Transactions, the Customer is asked to text the word “PORT” to 07678 from their existing account, the number of which must be included in the porting transaction being validated (NB: This must be possible even if there is no credit left on a prepaid phone).
For Multiple number and Non-personal Fixed Porting Transactions, the porting request(s) will be processed upon receipt of the Authorisation Request. The NPC will provide the Customer or their authorised representative with a unique PIC at the nominated mobile number via SMS or email. Possession is then confirmed by the NPC when the Customer or its authorised representative calls 899 7678 and enters the phone number to be ported and the PIC on the telephone keypad.
Porting may be delayed or denied if there are issues such as outstanding debt, incorrect information, or fraud concerns.
The request may be rejected if the phone number has been inactive or was ported within the last 60 days.
The Customer can port their number only once every sixty (60) days.
Some services, such as call forwarding or voicemail, may experience temporary disruptions when porting is complete.
Any existing promotions, bundles, or loyalty benefits associated with the Customer’s previous provider may not be transferable and may be forfeited upon porting.
The porting process is free; however, the Customer is responsible for any outstanding fees or charges with their previous provider.
The Customer acknowledges and understands that by porting their number, they agree that ENet is not responsible for any loss of service, contacts, messages, or other information associated with their previous provider’s service.
The Customer acknowledges and understands that upon completion of the porting process, their relationship with their previous provider is terminated, unless they cancel their request within fourteen (14) days. The Customer is advised that a number can only be ported back to the previous operator within 14 calendar days, NOT onwards to a new operator.
The Customer may not cancel porting by contacting the Donor Operator.
After receipt of an Authorisation Request message, the Donor Operator shall not contact the Customer to make special offers to retain or “Win-back” the Customer for sixty (60) calendar days, following the completion of the porting transaction.
The Recipient Operator may resubmit a previously rejected porting request within seven (7) days of the original rejected request date. During the 7-day resubmission period, the Donor operator is prohibited from contacting the Customer.
The Customer may cancel their porting request within fourteen (14) days after submission. Once the process begins, it may be irreversible.
The Customer can contact ENet’s customer service team for assistance if they wish to cancel their porting request within the stipulated time.
ENet reserves the right to use the Customer’s information to facilitate the porting process and ensure regulatory compliance. ENet warrants that the Customer’s information will not be shared with third parties except as required to complete the port. Review Enet’s privacy policy found on the website for more information.
ENet will not be liable for any service interruptions, data loss, or fees incurred due to the porting process.
ENet shall not be responsible for any miscommunications, errors, or delays that may arise due to third-party service issues or technical difficulties.
ENet shall not be responsible for any delays caused by inaccurate or incomplete information provided by the Customer.
By proceeding with your port request, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
MOBILE DEVICES AND SIM CARDS: When the Customer’s mobile device is activated on ENet’s network, the Customer will receive a Subscriber Identity Module, which may be in the form of a physical or digital SIM, also known as an ESIM (“SIM Card”). The Customer acknowledges and agrees that the SIM Card serves to identify the Customer to ENet. The SIM Card stores information about the Customer’s mobile number, service information and registration details, and it provides the memory for the Customer’s phone book and stored messages. The Customer understands and agrees that the Service will not work without the SIM Card.
If the Customer makes calls on other Devices, using the Customer’s SIM card, such calls will automatically be charged to the Customer’s account.
If applicable, the physical SIM Card remains the Customer’s property, and the Customer is solely responsible for keeping it safe and in good condition. The Customer understands and agrees that any theft, loss, damage and /or destruction to or deletion of the SIM card will be the Customer’s sole liability. To have the SIM Card replaced, the Customer must visit any ENet store and provide the required identification to complete the replacement. Currently, no fee is charged for replacements; however, ENet reserves the right to impose a replacement fee at its sole discretion.
The Customer must contact ENet and arrange for the Service to be suspended if the SIM Card has been stolen. The Customer is responsible for all charges associated with the lost, misplaced, or stolen Mobile Device and/or SIM Card until ENet disconnects the Service for the lost, misplaced or stolen Mobile Device and/or SIM Card, following the Customer’s report. The Customer will still be required to pay all charges incurred up to the point of disconnection.
The Customer agrees to take adequate precautions to prevent damage to, or unauthorised use or theft of, the mobile device and the SIM Card.
If a Customer’s mobile and/or SIM Card is lost, stolen, deleted and/or damaged, he/she must contact ENet’s Customer Support department immediately, and upon receipt of a report, ENet will bar the mobile device from making or receiving any calls or deactivate the SIM Card.
The Customer acknowledges and agrees that ENet does not track the Customer’s mobile device if lost or stolen unless requested to do so by a competent authority, subject to the laws of Guyana. As such, the Customer hereby authorises ENet to provide such information to the competent authority by any means of communication, including but not limited to electronic data transmission, call logs, text messages, all information concerning the above-mentioned “mobile number(s)”, including but not limited to the Customer’s name and address, and/or some or all of the data contained in the application form submitted by the Customer. The Customer understands that such competent authority may further share the data, without ENet’s consent or knowledge, with third parties, as such, the Customer hereby releases ENet from all loss, damage and/or liability in connection with the provision of data to such competent authority and assumes responsibility for all consequences and any damages that may arise at any time due to use of the Data by any such third party.
ROAMING: The Customer acknowledges and agrees that using the Mobile Device or the SIM Card for the provision of Services while travelling outside of Guyana will automatically result in charges. The Customer acknowledges and agrees that any billable incident occurring while roaming may incur applicable roaming fees, which ENet will determine at its sole discretion. Placing an outgoing call, accepting an incoming call, checking voicemail, receiving a voicemail (even if the Customer does not check the voicemail), receiving an email and/or instant message (even if same are not read or opened), browsing the internet or social media, streaming media, software updates that might occur in the background without the Customer’s knowledge, and sending and receiving SMS are all considered billable incidents for this agreement.
Further to Clause 12.40, the Customer acknowledges and agrees that voice, SMS, and data used during roaming are not included in the Customer’s selected monthly plan and therefore will not be deducted from the Customer’s monthly plan.
ENet reserves the right to provide roaming service based on a customer’s credit rating and history.
The Customer acknowledges and agrees that the display on their Mobile Device may not indicate whether they are incurring, or will subsequently incur, roaming charges. When roaming, using the Services will rely on whether the roaming carrier supports the relevant network features and technologies. Some features of the Service may differ or not work in certain countries and with some carriers while roaming. As a result, the Customer acknowledges and agrees that ENet does not guarantee availability, quality of coverage, or the Services while roaming. Services will be available subject to the foreign operator’s network conditions and applicable regulatory guidelines, over which ENet has no control. Additionally, the Services are available only on compatible mobile devices. ENet does not guarantee, and makes no representation, that the Service will always be available or meet expectations regarding coverage, reception quality, or connectivity, as the Service is provided on a best-effort basis while the Customer is roaming. ENet will not be liable for any issues related to coverage, reception, quality, or connectivity of the Service.
All charges for the Service will be billed to the Customer’s account and reflected on their next invoice for a postpaid Customer.
If the Customer has a prepaid account, the charges for the Service will be deducted from the Customer’s prepaid account balance on a pay-as-you-go basis.
The Customer acknowledges and agrees that billing for postpaid accounts may be delayed because the information must first be provided to ENet from the overseas network operator. Any delay in billing, however long, does not affect ENet’s right to charge the Customer for the Service, and the Customer hereby agrees to pay all charges in full when they become due.
INDEMNIFICATION
Limited Warranty: ENet, nor its employees or agents, warrants that the Customer will be provided with uninterrupted or error-free Service(s). The sole remedy for service interruption shall be limited to a pro-rated credit upon request and only in the event of complete failure of the Service(s) due to a technical malfunction for 5 (five) consecutive business days or more. To qualify for such credit, the Customer must request it from ENet within 10 (ten) days of the failure. Credits shall be applied only against current and future fees payable by the Customer for the Service(s) and any credit provided shall be in ENet’s sole discretion and no event shall constitute or be constituted as a course of conduct by ENet, nor its affiliates or agents warrant that any data or files sent by or to the Customer will be transmitted in uncorrupted form or within a certain period of time. All representations and warranties of any kind, express or implied, including, without limitation, any warranties of performance, non-infringement, fitness for a particular purpose or merchantability, are hereby excluded.
Limitation of liability: Except as specifically provided in this Agreement, in no circumstance and under no legal theory (including without limitation, tort, contract, and otherwise) shall ENet or its affiliates or agents be liable to the Customer or to any person or entity for (i) any direct, indirect, incidental, special, treble, punitive, exemplary or consequential loses or damages, including without limitation loss of profits, loss of earning, loss of business opportunities and personal injuries (including death), resulting directly or indirectly out of, or otherwise arising in connection with, the installation, self-installation, maintenance, failure, removal or use of the Service(s) or the E-Networks Equipment or the Customer’s reliance on or use of the E-Networks Equipment or the Service(s), including without limitation any mistakes, omissions, interruptions, computer or other hardware or software failure or malfunction, deletion or corruption of files, work stoppage, errors, defects, delays in operation, delays in transmission, or failure of performance of the E-Networks Equipment or the Service(s); or (ii) any loses, claims, damages, expenses, liabilities or costs (including legal fees) resulting directly or indirectly out of, or otherwise arising in connection with, any allegation, claim, suit or other proceeding based upon a contention that the use of the E-Networks Equipment or the Service(s) by the Customer or any other person or entity infringing the copyright, patent, trademark, trade secret, confidentiality, privacy, or other intellectual property rights or contractual rights of any third party.
Indemnity: The Customer hereby agree to indemnify and hold us harmless from all claims, actions, costs, expenses, damages and liabilities at law or in equity, including legal costs, arising in any way from the Service(s) or the Customer’s use thereof including without limitation claims of slander infringement of patents arising from combined with, or used in connection with the Service(s).
The Customer agrees to defend, indemnify and hold harmless ENet, associate companies, directors, employees, independent contractors and/or agents (ENet’s entities) from and against all claims and expenses, including reasonable attorneys’ fees, arising out of or related in any way to:
ENet reserves the right to disconnect or terminate the Service, and/or remove content from the Service, if ENet determines, in its sole discretion, that the Customer’s use of the Service does not conform to the requirements outlined in the Agreement, interferes with ENet’s ability to provide the Service or violates any laws or regulations. ENet’s actions or inaction under this section shall not constitute review or approval of any use of the Service or content transmitted by the Customer. The Customer agrees to indemnify and hold ENet harmless from and against all liability arising from the content transmitted by the Customer (or anyone using the Customer’s account) by use of the Services.
Further, the Customer agrees to defend, indemnify, and hold harmless ENet from and against all liabilities, costs, and expenses, including reasonable attorney’s fees, related to, or arising from:
The Customer is responsible for all information received, transmitted, and/or stored by the Customer, and the Customer hereby releases ENet from and agrees to indemnify ENet against all claims, losses or expenses relating to such information, materials, and language.
Clauses 15.3 and 15.4 shall survive the termination and/or expiration of this Agreement.
WARRANTIES
The Customer hereby represents and warrants ENet as follows:
No disconnection or termination of the Service will terminate or relieve the Customer’s obligation to pay any outstanding charges, fees or other amounts due and owing to ENet which accrued before disconnection or termination, which amounts shall become immediately due and payable upon disconnection or termination. If action is required to recover outstanding amounts, the Customer shall be liable for all collection costs, including legal fees and expenses.
Should the Service be disconnected or terminated for any reason and should ENet subsequently agree, on its sole discretion, to reinstate the Service, the Customer shall be required to pay the reconnection fee (if any), in addition to any other amounts due and owing at the time of reinstatement of the Service. ENet may choose not to reinstate the Service unless ENet is satisfied that the circumstances giving rise to the disconnection will not recur.
The Customer understands and agrees that the Services provided by ENet are provided on an “as is” or “as available” basis, with all faults except as otherwise specifically outlined in this Agreement.
ENet (and its officers, employees, subsidiaries, and affiliates), its third-party licensors, providers and/or suppliers disclaim all warranties for the Service, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, accuracy, non-infringement, non-interference, title, integration, and those arising from course of dealing, course of trade, or arising under statute. It is hereby understood by the Customer that no advice or information given by ENet, or its representatives, shall create a warranty and that the use of ENet’s technical support is at the Customer’s own risk and is not warranted.
If the Customer’s Service is not provisioned for any reason, neither the Customer nor ENet shall have any duties or obligations under this Agreement (other than ENet’s ability to resolve the issue).
ENet does not guarantee that the Service will perform at a particular speed or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, or the like. ENet shall not be liable for loss of the Customer’s data, or if changes in operation, procedures, or services require modification or alteration of Customer’s equipment, render the same obsolete or otherwise affect its performance.
The Customer agrees that the use of the Services is the Customer’s responsibility, at the Customer’s own risk, and subject to all applicable laws and regulations. ENet, in its sole discretion, or any vendor or partner, may prosecute the Customer and other responsible parties if the Services are used for an unlawful purpose.
ENet makes no warranty regarding any transactions carried out using the Service. Furthermore, ENet makes no warranty regarding the content and information accessed by using the Service. The Customer hereby expressly assumes all risks and responsibilities for use of the Service. The Customer agrees not to use the Service in any high-risk activity where damage, loss, theft and /or injury to persons, property, environment, or business may result if an error occurs.
In no event shall ENet (or its affiliates), its third-party licensors, providers or suppliers be liable for:
any direct, indirect, special, consequential or incidental damages, including without limitation, lost profits or loss of revenue or damage to data arising out of the use, partial use or inability to use the Service, regardless of the type of claim or the nature of the cause of action, including without limitation, those arising under contract, tort, negligence or strict liability, even if ENet has been advised of the possibility of such claim and/or damages, or
any claims against the Customer or any other party.
All third-party beneficiaries of this Agreement, including ENet’s third-party suppliers, licensors, and providers, are also subject to the limits and disclaimers listed in this section.
Any rights or limits stated herein are the maximum for which ENet or its providers and suppliers are collectively responsible.
The remedies expressly outlined in this Agreement are the Customer’s sole and exclusive remedies. The Customer may have additional rights under applicable laws, such as consumer protection laws, which may not permit the exclusion of implied warranties or the limitation of certain damages. If these laws apply, ENet’s exclusions or limitations may not apply to the Customer.
TERMINATION CLAUSE
Nothing contained in this Agreement shall be construed to limit rights and remedies available to us at law and in equity.
Upon termination of this Agreement for any reason, ENet and its suppliers reserve the right to delete all data, files, electronic messages or other Subscriber information that is stored on or via the Service or ENet’s supplies, servers, or systems.
Either party may terminate the Agreement for cause if written notice is given to the other party at least thirty (30) days prior to termination specifying the cause for termination and requesting correction, such cause is not corrected within such thirty (30) day period. “Cause” only refers to any material breach of the terms of the Agreement.
Cancelling a service may result in the loss of discounts achieved through service bundling and may have an impact on the functionality of remaining services.
Notwithstanding the foregoing, ENet may terminate a customer’s agreement for cause without prior notice if:
ENet may, at its sole discretion and without any prior notice to the Customer, disconnect the Customer’s Service if the Customer fails to pay for said Services at the stipulated time. During this disconnection, the Customer understands and agrees that he/she will not have access to the Service until all due charges have been paid.
When ENet disconnects the services, the Customer is responsible for paying all amounts due and owed to ENet, including prorated amounts for any usage of the services during the month of disconnection.
ENet reserves the right to delete all applicable data, files, voicemail, emails, and other information stored on ENet’s servers or systems at the expiration or termination of this Agreement for any reason.
If ENet terminates the Service, the Customer will still be entirely liable and responsible for paying any fees that the Customer owes ENet under this Clause and this Agreement, as well as any expenses ENet incurs to collect such amounts, including, without limitation, fees and collection costs.
ASSIGNMENT The Parties, their heirs and assigns, hereby agree to abide by the terms and conditions of this Agreement and all its schedules.
APPLICABLE LAWS The Parties agree that this Agreement shall at all times be subject to the terms of the license granted to ENet by the Government of Guyana pursuant to the Telecommunication Act and its associated Regulations and by the Public Utilities Commission Act.
JURISDICTION The terms and conditions are made in, governed by and subject to the laws of Guyana and the Parties hereby submit to the exclusive jurisdiction of the Courts of Guyana.
RELATIONSHIP
The Customer shares an independent contractor relationship with ENet. The Customer acknowledges that he/she is not an agent of ENet and therefore has no authority to obligate ENet by contract or otherwise.
The Customer represents and warrants to ENet that the Customer is of lawful age to enter into this Agreement and that
The Customer has the full right, power and authority to enter into this Agreement and to perform the acts required of the Customer hereunder; and
The acceptance of this Agreement by the Customer, and the performance by the Customer of its obligations and duties hereunder, do not and will not violate any agreement to which the Customer is a party or by which it otherwise is bound.
The Customer agrees to be legally bound by all of the terms and conditions of this Agreement and any associated documents by using and accepting the Service from ENet, in the same manner as if the Customer had physically signed this Agreement. The Customer acknowledges that he or she has read and understood the terms and conditions of this Agreement. This Agreement takes precedence over any prior written and verbal communications or agreements regarding the subject matter.
By providing ENet with the Customer’s mobile number(s), or email address, the Customer gives consent for ENet, or any of its agents, to contact the Customer and to leave live or pre-ordered messages, text messages, or emails to the extent that such are necessary to enforce any part of this Agreement.
ENFORCEABILITY OF PROVISIONS This Agreement will be amended to the extent necessary to make any of the provisions herein legal and enforceable, provided that the revised version of the Agreement still reflects the parties’ original intentions. This will happen if one or more of the provisions herein are found to be unlawful or unenforceable for any reason. These terms and conditions are subject to change by ENet with reasonable notice to the customer, who will then be required to abide by such modifications if they continue to use the service.
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