Mobile
Frequently Asked Questions
General Information
We offer mobile voice, text, data plans, internet services, international calling, international roaming, mobile device sales and accessories.
You can sign up through our website, visit a retail store, or call customer service to speak with a representative.
Yes, you can keep your number when switching providers by initiating a process called 'Number Portability'. See here for more: enetworks.gy/switch-to-enet
Account and Billing
You can view and pay your bill via our mobile “My ENet” app or bank transfer, or Mobile Money (MMG), or WiPay or by calling customer service on 592-231-3890.
Yes, you can change your plan or services at any time by logging into your account or contacting customer support.
You can check your data usage by logging into your account in your My ENet App, or calling our contact center for assistance.
Coverage and Service
You can report an outage by contacting customer service or filing a report on our website.
Devices and Equipment
Unfortunately we do not offer upgrades or trade-ins currently.
You can request a replacement SIM card at any one of our retail stores.
No, our devices aren’t locked to our network.
Support and Troubleshooting
Make contact with the nearest Police Station.
You can contact customer support by calling our helpline (592-231-3890), messaging us on Whatsapp (592-624-5153), using the live chat on our website or visiting a retail store.
International and Roaming
Currently, we only offer data roaming in the United States. We’re actively working to expand our international roaming options, so stay tuned for future updates.
Plans and Features
Yes, you can add additional data to your plan through our app or by contacting customer support. Here’s how… Log into your “My Enet” app and go to “Add-ons” – “Data” – “Data AddON Package” – “Purchase”
