DreamTV
Frequently Asked Questions
Wireless
Video Explanation Here!
- Press the Menu button on the remote provided with the DreamTV TV box/receiver.
- Scroll to the Search option using the navigational arrows on your remote.
- Select by pressing the OK button in the centre of your remote.
- Scroll to NIT search and press the RIGHT arrow button.
- Press OK on Start Search.
- Your channels will be loaded on your service.
- Press the Menu button on the remote provided with the DreamTV TV box/receiver.
- Scroll to the Search option using the navigational arrows on your remote.
- Select by pressing the OK button in the centre of your remote.
- Scroll to NIT search and press the RIGHT arrow button.
- Press OK on Start Search.
- Your channels will be loaded on your service.
Video Explanation Here!
- Press the Menu button on the remote provided with the DreamTV TV box/receiver.
- Press the right arrow button and scroll to Factory Defaults and press OK.
- Press OK and enter the password as 000000
- Confirm the reset by pressing the OK button.
- This will perform the NIT Channel Search.
- Press the Menu button on the remote provided with the DreamTV TV box/receiver.
- Press the right arrow button and scroll to Factory Defaults and press OK.
- Press OK and enter the password as 000000
- Confirm the reset by pressing the OK button.
- This will perform the NIT Channel Search.
If you are getting a No Signal message on your TV screen, please use the following steps:
- Confirm you have your television on the right input setting.
- You can also reseat the video cable or try a different input port on the TV and/or a different video cable (if possible.)
- If you see “No Signal” that is static on the screen, unscrew the antenna cable and unplug the box from power.
- Wait a few moments, then screw back in the antenna cable and power up the box.
- If the message is still on the screen, contact Technical Support for more assistance.
- You can also reseat the video cable or try a different input port on the TV and/or a different video cable (if possible.)
- If you see “No Signal” that is static on the screen, unscrew the antenna cable and unplug the box from power.
- Wait a few moments, then screw back in the antenna cable and power up the box.
- If the message is still on the screen, contact Technical Support for more assistance.
- Confirm your account is active by checking your E-Care portal (selfcare.enetworks.gy)
- Confirm the channel is included with your package (WhatsApp: +592-624-5153).
- If you have confirmed the first two steps, contact Technical Support for more assistance.
- Confirm the channel is included with your package (WhatsApp: +592-624-5153).
- If you have confirmed the first two steps, contact Technical Support for more assistance.
- Select OK on your remote control to reveal the TV channel list.
- Select the channel you wish to lock.
- Click the GREEN button, which will display a menu at the bottom of the TV list.
- Scroll to the LOCK ICON.
- Press OK.
- This will lock the channel.
- When you are ready to access the channel, enter the password.
- Select the channel you wish to lock.
- Click the GREEN button, which will display a menu at the bottom of the TV list.
- Scroll to the LOCK ICON.
- Press OK.
- This will lock the channel.
- When you are ready to access the channel, enter the password.
- Press Menu on your remote control.
- Scroll to General Setting and click OK, then select PASSWORD
- Scroll right using arrows, enter the old password (000000)
- Enter your new 6-digit password.
- Confirm the new 6-digit password (Message- Password successfully changed)
- Exit and click OK on display.
- When you are ready to access the channel, the password will be your new password.
- Scroll to General Setting and click OK, then select PASSWORD
- Scroll right using arrows, enter the old password (000000)
- Enter your new 6-digit password.
- Confirm the new 6-digit password (Message- Password successfully changed)
- Exit and click OK on display.
- When you are ready to access the channel, the password will be your new password.
- Press the TV/R button on your remote.
- If this does not work, press the OK button on the remote.
- Press the LEFT arrow button once to return to the TV list, then press the OK button to select a channel.
- If this does not work, press the OK button on the remote.
- Press the LEFT arrow button once to return to the TV list, then press the OK button to select a channel.
- Press the Menu button.
- Press the right arrow button until “Advance Settings” is selected.
- Press the OK button.
- Scroll down to Date and Time and press OK.
- Select Automatic date and time.
- Press the OK button to turn it off.
- Press Exit and date and time should change to the correct information.
- Press the right arrow button until “Advance Settings” is selected.
- Press the OK button.
- Scroll down to Date and Time and press OK.
- Select Automatic date and time.
- Press the OK button to turn it off.
- Press Exit and date and time should change to the correct information.
Contact our Technical Support for help with this issue.
Satellite
- Ensure that you have finished assembling the dish using the manual provided.
- Ensure that you have mounted the dish in a stable location where it has a clear line of sight to the east.
- Position the LNB so that the end with the cable is at the 3 o’clock position.
- Set the elevation (upward tilt) of the dish to 20 degrees using the elevation marker on the dish mount.
- Screw the RG-6 cable into the LNB and seal the connector with rubberised tape or insulation tape and silicone.
- Power up the TV box, go to channel one and press the Info button on the remote twice.
- Move the dish from right to left (azimuth) between 94 – 113 degrees east using a compass for guidance until the quality bar lights up.
- Continue tuning the antenna by making tiny adjustments to the elevation and the azimuth (side to side movement) until the signal quality is as close to 50% as possible or above. Ideally, you should have 55% quality.
- When the quality is at an acceptable level, carefully tighten up all of the bolts on the antenna to ensure it does not move.
- Your service should now be active.
- Ensure that you have mounted the dish in a stable location where it has a clear line of sight to the east.
- Position the LNB so that the end with the cable is at the 3 o’clock position.
- Set the elevation (upward tilt) of the dish to 20 degrees using the elevation marker on the dish mount.
- Screw the RG-6 cable into the LNB and seal the connector with rubberised tape or insulation tape and silicone.
- Power up the TV box, go to channel one and press the Info button on the remote twice.
- Move the dish from right to left (azimuth) between 94 – 113 degrees east using a compass for guidance until the quality bar lights up.
- Continue tuning the antenna by making tiny adjustments to the elevation and the azimuth (side to side movement) until the signal quality is as close to 50% as possible or above. Ideally, you should have 55% quality.
- When the quality is at an acceptable level, carefully tighten up all of the bolts on the antenna to ensure it does not move.
- Your service should now be active.
- Press the Menu button on the remote provided with your TV box or receiver.
- Scroll to the Search option using the navigational arrows on the remote.
- Press the OK button in the centre of the remote.
- Scroll to single satellite search and press OK.
- Scroll down to auto search and press the right arrow button to switch it to Blind Scan.
- Press OK.
- Your channels will be loaded on your service.
- Scroll to the Search option using the navigational arrows on the remote.
- Press the OK button in the centre of the remote.
- Scroll to single satellite search and press OK.
- Scroll down to auto search and press the right arrow button to switch it to Blind Scan.
- Press OK.
- Your channels will be loaded on your service.
- Press the Menu button on the remote provided with your TV box/receiver.
- Scroll to Settings and press OK.
- Scroll down to Factory Reset using the navigational arrows on the remote.
- Press OK and enter the password as 000000
- Confirm the reset by pressing the OK button.
- Perform Channel Search.
NOTE:
- Do not perform a Channel Search/Factory Reset if the box is displaying “No Signal Due to Weather.”
- Do not perform Channel Search/Factory Reset if the quality is at 0%.
Confirm that you have your television on the right input setting.
- You can also reseat the video cable or try a different input port on the TV and/or a different video cable (if possible.)
- If you see No signal due to weather, confirm if there is heavy cloud cover or rainfall.
- If there is no cloud cover, unscrew the RF cable and unplug the box from power.
- Wait a few moments, then screw back in the antenna cable and power up the box.
- If the message is still on the screen, contact Technical Support for more assistance.
- You can also reseat the video cable or try a different input port on the TV and/or a different video cable (if possible.)
- If you see No signal due to weather, confirm if there is heavy cloud cover or rainfall.
- If there is no cloud cover, unscrew the RF cable and unplug the box from power.
- Wait a few moments, then screw back in the antenna cable and power up the box.
- If the message is still on the screen, contact Technical Support for more assistance.
If the issue is occurring on only some channels:
- Reseat the HDMI/AV cable.
- You can also Factory Default the box and redo the channel search.
If the issue is on all channels:
- Ensure the TV volume is turned up and the TV is not on mute.
- Ensure the box volume is turned up, and the box is not on mute.
- Try connecting the TV box to a different input port on the TV, if possible.
- Try using a different HDMI/AV cable to connect the TV box to the TV, if possible. If all of these steps fail, your box may need to be tested or replaced by our office/affiliate.
- Reseat the HDMI/AV cable.
- You can also Factory Default the box and redo the channel search.
If the issue is on all channels:
- Ensure the TV volume is turned up and the TV is not on mute.
- Ensure the box volume is turned up, and the box is not on mute.
- Try connecting the TV box to a different input port on the TV, if possible.
- Try using a different HDMI/AV cable to connect the TV box to the TV, if possible. If all of these steps fail, your box may need to be tested or replaced by our office/affiliate.
Ensure the cable from the dish is screwed into the RF IN port on the TV box.
- Press the Menu button on the remote provided with your TV box/receiver.
- Scroll to “Antenna Set-Up” and press OK
- Ensure “LNB Power” is set to ON. If it is OFF, select LNB power and press the right arrow button to change it to ON.
- Ensure “LNB Frequency” is set to 9750/10600. If it is not, select LNB frequency and press the right arrow button until you have the correct frequency range.
- Exit to the search menu and scroll down to “TP list” and press OK.
- Press the red button on the remote to add a new transponder to the list.
- Enter frequency as 11132, Symbol rate as 30000 and polarity as H.
- Press OK to confirm adding the transponder.
- Press the red button to add a second transponder.
- Enter frequency as 11168, Symbol rate as 30000 and Polarity as H.
- Press OK to confirm.
- Press the yellow button on any other transponders in the list to delete them.
- Confirm that quality received on the transponders added is within acceptable levels (48 – 55%) and do a channel search.
- If there is no quality on the newly added transponders, your dish may need to be tuned. Refer to the “first time set up” section for these guidelines.
- Press the Menu button on the remote provided with your TV box/receiver.
- Scroll to “Antenna Set-Up” and press OK
- Ensure “LNB Power” is set to ON. If it is OFF, select LNB power and press the right arrow button to change it to ON.
- Ensure “LNB Frequency” is set to 9750/10600. If it is not, select LNB frequency and press the right arrow button until you have the correct frequency range.
- Exit to the search menu and scroll down to “TP list” and press OK.
- Press the red button on the remote to add a new transponder to the list.
- Enter frequency as 11132, Symbol rate as 30000 and polarity as H.
- Press OK to confirm adding the transponder.
- Press the red button to add a second transponder.
- Enter frequency as 11168, Symbol rate as 30000 and Polarity as H.
- Press OK to confirm.
- Press the yellow button on any other transponders in the list to delete them.
- Confirm that quality received on the transponders added is within acceptable levels (48 – 55%) and do a channel search.
- If there is no quality on the newly added transponders, your dish may need to be tuned. Refer to the “first time set up” section for these guidelines.
- Press the Menu Button on the remote provided with your TV box/receiver.
- Scroll to search and press OK.
- Scroll to TP List and press OK.
- Press OK on the transponder with the frequency 11132 to load channels on this transponder.
- Repeat steps 1 to 3.
- Press OK on the transponder with the frequency 11168 to load the remaining channels.
- Your service should now have all the channels.
- Scroll to search and press OK.
- Scroll to TP List and press OK.
- Press OK on the transponder with the frequency 11132 to load channels on this transponder.
- Repeat steps 1 to 3.
- Press OK on the transponder with the frequency 11168 to load the remaining channels.
- Your service should now have all the channels.
Contact our Technical Support for assistance with this issue.
- Unplug the satellite receiver from power, wait a few moments, and then power it back up.
- Ensure the transponders in the TP list are in the frequencies 11132 MHz and 11168 MHz. If not, delete and add correct transponders (see Troubleshooting No Service message)
- Your TV box may display “Channel not authorised” after this is done.
- Follow “Channel not authorised” guidelines to resolve.
- Ensure the transponders in the TP list are in the frequencies 11132 MHz and 11168 MHz. If not, delete and add correct transponders (see Troubleshooting No Service message)
- Your TV box may display “Channel not authorised” after this is done.
- Follow “Channel not authorised” guidelines to resolve.
All site visits must be scheduled with our Technical Support department and may take an average of 7 to 10 working days.This timeframe may vary depending on the type of service/fault, weather, location and/or severity.
