Quality of Serivce Parameters
|
Quality of Service Parameter - Mobile
|
Standard
|
Jan-Mar 2025
|
Apr-Jun 2025
|
July-Sept 2025
|
Oct-Dec 2025
|
Average 2025
|
Proposed 2026
|
|---|---|---|---|---|---|---|---|
| % of calls set up within 5 seconds | 90 | 96 | 94 | 95 | 93 | 94.5 | 95 |
| % of calls set up within 8 seconds | 95 | 97 | 96 | 97 | 98 | 97 | 98 |
| % of calls successfully completed during peak periods | 95 | 97 | 97 | 96 | 97 | 96.75 | 97 |
| % of dropped calls per 100 calls | 2 | 2 | 2 | 2 | 1 | 1.75 | 1 |
| % of calls to operator services answered within 10 seconds | 95 | NA | NA | NA | NA | NA | NA |
| % of calls to directory enquiry services answered within 10 seconds | 95 | NA | NA | NA | NA | NA | NA |
| Number of billing errors per 1000 bills | 3 | 2 | 2 | 2 | 1 | 1.75 | 1.5 |
| % of billings complaints resolved within 2 weeks | 90 | 98 | 98 | 97 | 98 | 97.75 | 98 |
| % of billings complaints resolved within 3 weeks | 100 | 100 | 100 | 100 | 100 | 100 | 100 |
| Quality of Service Parameter - Internet | Standard | Jan-Mar 2025 | Apr-Jun 2025 | July-Sept 2025 | Oct-Dec 2025 | Average 2025 | Proposed 2026 |
|---|---|---|---|---|---|---|---|
| Supply time for initial connection (urban) | 6 days | 3-5 days | 3-5 days | 3-5 days | 3-5 days | 4 days | 4days |
| Supply time for initial connection (rural) | 20 days | 15-19 days | 15-19 days | 15-19 days | 15-19 days | 17 days | 16 days |
| % of technical complaints resolved within 12 hours | 85 | 93 | 94 | 92 | 95 | 93.5 | 94 |
| % of technical complaints resolved within 24 hours | 95 | 98 | 97 | 98 | 98 | 97.75 | 98 |
| % of technical complaints resolved within 36 hours | 99 | 100 | 100 | 100 | 100 | 100 | 100 |
| Number of billing errors per 1,000 bills | 3 | 2 | 2 | 3 | 1 | 2 | 1 |
| % of billing complaints resolved within 2 weeks | 90 | 96 | 98 | 97 | 96 | 96.75 | 97 |
| % of billing complaints resolved within 3 weeks | 100 | 100 | 100 | 100 | 100 | 100 | 100 |
