Customer Service

Frequently Asked Questions

General Information

You can use one of the following options to sign up and get connected with E-Networks.
1. Visit https://enetworks.gy/contact-us
2. Send us an email at sales@enetworks.gy
3. Chat with us on Facebook: www.facebook.com/enetworksgy
4. Visit any of our Offices or Agents countrywide

Payments for monthly subscriptions can be made:
at any E-Networks branch
E-Care App: Payments are applied to your account instantly
3rd Party payments (MMG, SurePay & Bill Express) & requires one (1) business day for processing.
via direct debit from any commercial bank
We also accept major credit cards, Visa debit cards & cheques.

For all services on a fixed monthly billing cycle (OnFiber Business, Home, and DreamTV Satellite), payments are due on the last day of the month, with a three-day grace period.
4G & 5G monthly subscription fees are due 30 days after your last payment.

There is no reconnection fee for services.

Yes. You will benefit from one (1) month FREE Service when you pay for 12 Months (1 Year) in advance.

Camp Street Office, Cornelia Ida (CI) & Berbice Branches
Monday to Friday – 8:00 AM TO 5:00 PM
Saturday – 8:00 AM TO 12:30 PM
Sunday & Holidays – CLOSED
Giftland Branch
Monday to Sunday, and Holidays – 10AM to 8PM
MovieTowne Branch
Monday to Friday – 10:00 AM TO 9:00 PM
Saturday, Sunday & Holidays – 10:00 AM TO 9:00 PM

220 Camp Street, North Cummingsburg, Georgetown
Giftland Mall, Liliendaal, Greater Georgetown
MovieTowne, Turkeyen, Greater Georgetown
15a Public Road, Cornelia Ida, West Coast Demerara
Lot 8 Haswell, Port Mourant, Corentyne, Berbice

You just need to fill up a relocation form and pay a relocation fee. This can be done at any of our branches. To have service moved within the same building, you will be charged an internal relocation fee.

Type of Relocation	Service	Fee ($) VAT inclusive
Within Address	4G Home	5,700
Change Address	4G Home	5,700
Within Address	5G Home	5,700
Change Address	5G Home	11,400
Within Address	5G Business	11,400
Change Address	5G Business	11,400
Within Address	OnFiber Home and Business	22,800
Change Address	OnFiber Home and Business	30,000
Within Address	DreamTV Satellite	10,000
Change Address	DreamTV Satellite	15,000
Within Address	DreamTV Wireless	5,700
Change Address	DreamTV Wireless	11,400

The OnFiber modem has Wi-Fi access, which may be limited depending on your package speed. We stock and sell a variety of Wireless Routers and Extenders that will provide optimal coverage and experience. E-mail: sales@enetworks.gy for more information.

There is no data cap on our OnFiber services.On our 4G/5G services, there is a speed cap of 1TB. If you deplete 1TB of usage, your service speed will be throttled until the end of your cycle. Your service will not get disconnected.

Service	Throttled Speed
4G Home	2 Mbps
5G Home	5 Mbps
5G Business	5 Mbps

Please see the following table for service coverage by region.p>For 4G, 5G and OnFiber, please send a WhatsApp message with your location to our technicians for verification. 24/7 Technical Support – +5926245153

Region #	Region Name	Services
1	Barima – Waini	DreamTV Satellite
2	Pomeroon – Supernaam	DreamTV Satellite
3	Essequibo Islands-West Demerara	4G, 5G, DreamTV Satellite, DreamTV Wireless
4	Demerara – Mahaica	OnFiber Home, OnFiber Business, 4G, 5G, DreamTV Satellite, DreamTV Wireless
5	Mahaica – Berbice	DreamTV Satellite
6	East Berbice – Corentyne	DreamTV Satellite, DreamTV Wireless
7	Cuyuni – Mazaruni	DreamTV Satellite
8	Potaro – Siparuni	DreamTV Satellite
9	Upper Takutu – Upper Essequibo	DreamTV Satellite
10	Upper Demerara – Upper Berbice	DreamTV Satellite